Refund Policy

Last Updated: August 17, 2026

At Tarteel Academy, we aim to provide a clear and fair refund process for students and parents who purchase our online educational services.

This Refund Policy applies to payments made for classes, courses, lesson packages, subscriptions, and other educational services offered through TarteelAcademy.co.

1. Refund Requests

Refund requests must be submitted through the official contact methods listed on our website.

The request should include sufficient information to identify the student, the relevant payment, and the service or package purchased.

Each eligible request will be reviewed and processed in accordance with this policy.

2. Before Classes Begin

If a student or parent requests cancellation before the purchased educational service has started, the payment may be eligible for a full refund.

This does not apply where different cancellation or promotional terms were clearly disclosed before purchase.

3. After Classes Have Started

Once classes or educational services have begun, refunds may be calculated based on the portion of the service that has already been provided.

Classes that have already been attended, completed, or otherwise delivered are generally not refundable.

Any remaining unused portion of an eligible package may be reviewed for a partial refund based on the circumstances of the request.

4. Student Cancellations and No-Shows

Students are expected to attend scheduled classes on time.

If a student cannot attend a scheduled lesson, cancellation or rescheduling should be requested in advance in accordance with Tarteel Academy’s cancellation and rescheduling rules.

A class may be considered completed and non-refundable when:

• The student does not attend the scheduled class without prior notice.
• The student joins significantly late and the teacher was available at the scheduled time.
• The class cannot proceed because of a technical or connection problem on the student’s side.
• The required cancellation notice was not provided.

Exceptions may be considered in reasonable circumstances at Tarteel Academy’s discretion and subject to applicable law.

5. Classes Cancelled by Tarteel Academy

If Tarteel Academy cancels a scheduled class and an appropriate replacement or rescheduled class cannot be provided, the student will not lose the value of that class.

Depending on the circumstances, the class may be:

• Rescheduled at no additional cost;
• Credited toward a future lesson; or
• Refunded when appropriate.

6. Technical Problems

If a class cannot be delivered because of a technical problem originating from Tarteel Academy or the assigned instructor, we will normally arrange a replacement class or provide an appropriate credit.

Temporary internet, device, software, or connection problems on the student’s side do not normally qualify for a refund where the teacher was available and ready to provide the lesson.

7. Subscriptions and Recurring Payments

Where Tarteel Academy offers recurring subscriptions, cancellation of a subscription normally prevents future renewals but does not automatically refund services already provided during the current billing period.

Any refund request relating to an active subscription will be assessed under the same principles described in this policy.

Students or parents should cancel recurring services before the next billing date if they do not wish to be charged for a new billing period.

8. Promotional or Discounted Services

Special offers, discounted packages, promotional plans, or other limited offers may be subject to specific refund conditions.

Where special conditions apply, they will be disclosed before or at the time of purchase and will form part of the applicable purchase terms.

9. Refund Processing

Approved refunds will normally be returned to the original payment method used for the transaction.

Where payments are processed through third-party payment providers such as Stripe, the time required for an approved refund to appear in the customer’s account may depend on the payment provider, card issuer, or financial institution.

Although we aim to initiate approved refunds promptly, the final banking processing time is outside Tarteel Academy’s direct control.

10. Duplicate or Incorrect Charges

If you believe you have been charged twice, charged an incorrect amount, or charged for a service you did not purchase, contact us as soon as possible.

We will review the transaction and correct any verified billing error.

11. Chargebacks and Payment Disputes

Customers should contact Tarteel Academy first if they believe there is a billing or service issue.

We will make reasonable efforts to investigate and resolve legitimate concerns.

Submitting a payment dispute or chargeback does not automatically establish entitlement to a refund and may be reviewed together with attendance, payment, booking, communication, and service-delivery records.

12. Legal Rights

Nothing in this Refund Policy is intended to limit any mandatory consumer rights that may apply under applicable laws and regulations.

Where applicable law provides greater rights than those described in this policy, the applicable legal requirements will take precedence.

13. Contact Us

For refund requests or questions regarding payments, cancellations, or lesson credits, please contact:

Tarteel Academy

Website: TarteelAcademy.co

Refund requests may also be submitted through the Contact page available on our website.