Service Delivery Policy
Last Updated: August 17, 2026
This Service Delivery Policy explains how Tarteel Academy provides its online educational services after registration and payment.
It applies to online classes, private lessons, lesson packages, subscriptions, courses, and other educational services offered through TarteelAcademy.co.
1. Nature of Our Services
Tarteel Academy provides educational services primarily online.
Our programs may include:
- Qur’an reading and recitation.
- Tajweed instruction.
- Qur’an memorization.
- Arabic language instruction.
- Other educational programs offered by the Academy.
Services are delivered remotely through online communication or learning platforms selected by Tarteel Academy.
No physical products are shipped as part of our standard educational services unless explicitly stated otherwise.
2. When Service Begins
After registration and successful payment, Tarteel Academy will begin the enrollment and scheduling process for the selected service.
Service commencement may depend on:
- Confirmation of payment.
- Completion of required registration information.
- Student level or placement information.
- Teacher availability.
- Agreement on a suitable lesson schedule.
- Any introductory or assessment process required for the selected program.
The exact start date may therefore vary depending on the service purchased and scheduling availability.
3. Scheduling of Classes
Lesson times are arranged based on the selected program, student availability, teacher availability, and applicable time zones.
Students or parents will receive the necessary scheduling information through the contact details provided during registration.
Where recurring lessons are arranged, Tarteel Academy will normally seek to maintain a consistent schedule, subject to teacher availability and reasonable operational changes.
4. Delivery of Online Lessons
Lessons may be delivered through video conferencing, online classroom platforms, or other communication tools selected by Tarteel Academy.
Students may receive lesson access details through methods such as:
- Email.
- Account notifications.
- Messaging or communication platforms used by the Academy.
- Direct communication with authorized Tarteel Academy staff.
Students and parents are responsible for providing accurate contact information and checking communications related to upcoming lessons.
5. Lesson Duration and Frequency
Lesson duration, frequency, and the number of lessons included in a package or subscription depend on the service selected.
The applicable details will be displayed or communicated before or during enrollment.
Students and parents should review the specific package or program information carefully before completing payment.
6. Teacher Assignment
Teachers are assigned according to factors such as:
- Student level.
- Selected program.
- Language requirements.
- Schedule availability.
- Educational needs.
- Teacher availability.
Tarteel Academy may change or reassign teachers where reasonably necessary.
While we aim to maintain continuity whenever possible, enrollment does not guarantee permanent access to a particular teacher unless expressly agreed otherwise.
7. Student Responsibilities
To receive online educational services successfully, students are responsible for:
- Attending lessons at the agreed time.
- Using a suitable internet-connected device.
- Maintaining a reliable internet connection.
- Having a functional microphone and any other equipment reasonably required.
- Following instructions necessary to access the lesson.
- Providing an appropriate environment for learning.
- Keeping contact and account information current.
For minor students, parents or legal guardians are responsible for providing appropriate assistance and supervision where reasonably necessary.
8. Technical Problems
If a lesson cannot be delivered because of a technical problem originating from Tarteel Academy or the assigned teacher, we will normally provide an appropriate solution, which may include:
- Rescheduling the lesson.
- Providing a replacement lesson.
- Issuing an appropriate lesson credit.
If the teacher is available and ready to conduct the lesson but the student cannot participate because of an internet, device, software, or other technical issue on the student’s side, the lesson may be treated according to our Cancellation & Rescheduling Policy.
9. Delays or Changes in Service Delivery
Tarteel Academy may occasionally need to change a teacher, lesson time, communication platform, or other operational aspect of the service because of:
- Teacher illness or unavailability.
- Technical issues.
- Scheduling conflicts.
- Emergencies.
- Platform interruptions.
- Other circumstances reasonably outside the Academy’s control.
Where possible, affected students or parents will be informed and an appropriate alternative arrangement will be provided.
10. Failure to Deliver a Purchased Service
If Tarteel Academy is unable to provide a purchased educational service within a reasonable period and a suitable alternative cannot be arranged, the student or parent may be entitled to an appropriate credit, replacement service, or refund.
Any refund will be handled in accordance with our Refund Policy and applicable law.
11. Lesson Materials
Where educational materials are included as part of a program, they may be provided electronically through the website, email, classroom platform, or other approved method.
Unless otherwise stated, educational materials supplied by Tarteel Academy are intended for the enrolled student’s personal educational use.
They may not be commercially reproduced, sold, redistributed, or publicly published without authorization.
12. Trial or Assessment Sessions
Where Tarteel Academy offers trial lessons, assessments, placement sessions, or introductory sessions, their duration, availability, and conditions may differ from regular paid lessons.
Any applicable conditions will be communicated before the session.
A trial or assessment session does not necessarily guarantee availability of a specific teacher or permanent lesson time.
13. Subscriptions and Lesson Packages
Students may purchase services through individual lessons, lesson packages, recurring subscriptions, or other plans offered by Tarteel Academy.
The specific services included in each plan will be disclosed before purchase.
Unused lessons, subscription cancellations, expired services, and refund requests are subject to our applicable Refund Policy and Cancellation & Rescheduling Policy.
14. Third-Party Platforms
Tarteel Academy may use independent third-party services to deliver or support online lessons, communications, payments, or educational tools.
Temporary interruption or unavailability of a third-party platform may occasionally affect service delivery.
Where such an interruption prevents a scheduled lesson from being delivered, Tarteel Academy will make reasonable efforts to provide an alternative or reschedule the affected lesson.
15. Service Availability
Because classes depend on teacher availability and scheduling capacity, enrollment in a particular time slot, teacher, or program may be subject to availability.
If the originally requested arrangement is unavailable, Tarteel Academy may offer reasonable alternatives before confirming the final schedule.
16. Educational Results
Tarteel Academy provides instruction and educational support but does not guarantee a specific educational outcome within a particular period.
Student progress depends on factors including attendance, practice, participation, previous knowledge, individual ability, and lesson frequency.
17. Relationship With Other Policies
This Service Delivery Policy should be read together with our:
- Terms & Conditions
- Refund Policy
- Cancellation & Rescheduling Policy
- Privacy Policy
Where a payment, cancellation, refund, or privacy issue arises, the relevant policy will apply together with applicable law.
18. Changes to This Policy
Tarteel Academy may update this Service Delivery Policy from time to time to reflect changes in our services, technology, teaching methods, or operational procedures.
The latest version will be published on this page together with the updated date.
19. Contact Us
For questions about enrollment, class delivery, scheduling, teacher assignment, or access to purchased services, please contact:
Tarteel Academy
Website: TarteelAcademy.co
You may also contact us through the official Contact page available on our website.
By registering for or purchasing educational services from Tarteel Academy, you acknowledge that you have reviewed and accepted this Service Delivery Policy together with our applicable Terms & Conditions and other published policies.