Cancellation & Rescheduling Policy
Last Updated: August 17, 2026
At Tarteel Academy, we understand that schedules may change from time to time. This policy explains how lesson cancellations, rescheduling requests, missed classes, and subscription cancellations are handled.
This policy applies to online classes, private lessons, lesson packages, subscriptions, and other scheduled educational services provided by Tarteel Academy.
1. Rescheduling a Lesson
Students or parents may request to reschedule a scheduled lesson by providing at least 12 hours’ notice before the lesson start time.
When sufficient notice is provided, we will make reasonable efforts to arrange another available time without additional charge.
Rescheduling remains subject to teacher and schedule availability, and we cannot guarantee a specific replacement time or teacher.
2. Late Cancellations
A cancellation made less than 12 hours before the scheduled lesson may be considered a late cancellation.
Late cancellations are generally treated as a used lesson and may not qualify for replacement, credit, or refund.
Tarteel Academy may make reasonable exceptions in genuine emergencies or exceptional circumstances.
3. Missed Lessons and No-Shows
If a student does not attend a scheduled lesson and no cancellation or rescheduling request was submitted within the required notice period, the lesson will normally be considered completed and used.
The lesson will generally not be:
- Refunded;
- Credited;
- Replaced; or
- Added back to the student’s lesson balance.
This rule applies when the teacher was available and ready to provide the scheduled lesson.
4. Late Arrival
Students are expected to join lessons at the scheduled start time.
If a student joins late, the lesson will normally still end at the originally scheduled end time.
The teacher is not required to extend the lesson to compensate for time missed because of the student’s late arrival.
Significant lateness may result in the lesson being treated as a missed lesson.
5. Cancellation by Tarteel Academy
If Tarteel Academy or the assigned teacher is unable to provide a scheduled lesson, the student will not lose the value of that lesson.
Depending on the circumstances, we will provide one of the following:
- A rescheduled lesson;
- A replacement teacher where appropriate;
- A lesson credit; or
- A refund where rescheduling or credit is not reasonably available.
No additional fee will be charged for a replacement lesson resulting from cancellation by Tarteel Academy.
6. Teacher Changes
Teacher availability may occasionally change because of illness, scheduling requirements, emergencies, or other operational circumstances.
Tarteel Academy may assign another suitable teacher or arrange a new lesson time where necessary.
A reasonable teacher change by itself does not automatically qualify the student for a refund, provided that the educational service can still be delivered appropriately.
7. Technical Problems
Students are responsible for maintaining a suitable device, internet connection, microphone, and any other technology reasonably required to participate in online lessons.
If a lesson cannot be completed because of a technical problem on the student’s side, the lesson may be treated as delivered where the teacher was present and ready to teach.
If the lesson cannot proceed because of a technical problem originating from Tarteel Academy or the teacher, we will normally reschedule the lesson or provide an appropriate lesson credit.
8. Emergencies and Exceptional Circumstances
We recognize that genuine emergencies may occur.
In cases involving serious illness, family emergencies, unexpected technical disruption, or other exceptional circumstances, Tarteel Academy may waive the standard cancellation requirements and provide a replacement lesson or credit.
Such decisions are assessed reasonably on a case-by-case basis and do not create an automatic entitlement to future exceptions.
9. Repeated Rescheduling
Our scheduling system is designed to provide consistent learning and reliable teacher availability.
Repeated cancellations or rescheduling requests may affect the availability of the student’s preferred lesson time or teacher.
Where scheduling changes become frequent, Tarteel Academy may require the student or parent to select a more suitable regular schedule.
10. Lesson Packages
Lessons purchased as part of a package remain subject to the same cancellation and rescheduling rules described in this policy.
A lesson that is considered used because of a late cancellation, no-show, or significant student delay may be deducted from the remaining package balance.
Any request for a refund of unused lessons is governed separately by our Refund Policy.
11. Subscription Cancellation
Students or parents using a recurring subscription may request cancellation at any time.
Cancellation of a recurring subscription will normally prevent future renewals after the cancellation becomes effective.
Cancellation does not automatically create a refund for payments already processed or services already provided.
Refund eligibility is determined according to our Refund Policy and applicable law.
Students and parents are responsible for submitting cancellation requests before the next billing date if they do not wish the subscription to renew.
12. Changes to Regular Lesson Schedules
Requests to permanently change a regular weekly lesson time are subject to teacher and timetable availability.
Tarteel Academy will make reasonable efforts to accommodate schedule-change requests but cannot guarantee that the student’s existing teacher will be available at the newly requested time.
13. Time Zones
Because Tarteel Academy provides online educational services to students in different locations, students and parents are responsible for confirming the correct lesson time in their local time zone.
Any schedule communicated by Tarteel Academy should be reviewed carefully when arranging or changing lessons.
14. Refunds
Cancellation and rescheduling are separate from refund eligibility.
A cancellation does not automatically result in a refund.
All refund requests are governed by the Tarteel Academy Refund Policy, including requests relating to unused lesson packages, subscriptions, duplicate payments, and services that could not be provided.
15. Fair Use of Scheduling
Students and parents must not repeatedly reserve lesson times without a genuine intention to attend or otherwise misuse the scheduling system.
Tarteel Academy reserves the right to limit scheduling privileges or modify future booking arrangements where repeated misuse materially affects teacher availability or other students.
16. Changes to This Policy
Tarteel Academy may update this Cancellation & Rescheduling Policy from time to time to reflect changes in our educational services, scheduling procedures, or applicable requirements.
The latest version will be published on this page together with the updated date.
Changes will not override mandatory consumer rights provided by applicable law.
17. Contact Us
For lesson cancellations, rescheduling requests, subscription cancellations, or questions regarding this policy, please contact:
Tarteel Academy
Website: TarteelAcademy.co
Requests may also be submitted through the official Contact page on our website.
By booking or participating in a Tarteel Academy lesson, the student or parent acknowledges and agrees to this Cancellation & Rescheduling Policy together with our Terms & Conditions, Refund Policy, and Privacy Policy.